Free Shipping, Delivery & Returns Information
All orders are dispatched either on the same, or next working day - depending on the time you complete the order payment.
Free Shipping Offer
We offer free shipping to all UK and Northern Ireland addresses, including the highlands and islands, with the following caveats;
- The order value must total £60 or over.
- Excludes repairs & servicing purchases (which also don't count towards the minimum order value to qualify for free shipping of other goods).
Goods will be shipped via 24 hour courier service, and should arrive 1-2 days after dispatch.
Nail Gun Repairs & Servicing Shipping
If you specify the 'delivery' option when ordering, you will be charged for the cost of returning the repaired / serviced nail gun back to you after completion.
We will contact you with address information, and you will need to arrange the delivery of the nailgun to us yourself. We strongly suggest that you purchase a tracked service with adequate insurance cover, as we cannot be held liable for any goods lost or damaged in transit to us. Please do not include any batteries or gas in the parcel you send us.
We will return the item to you after repair or servicing, using a tracked and insured 24 hour courier service. We specify £200 courier insurance per nailgun shipped, and in the case of loss or damage to your goods during the return shipment, we will negotiate with the courier company on your behalf, and pass on any compensation they provide, if any, in full, but that will be the limit of our liability in the matter.
Please see the following table for delivery times and costs;
| Destination | Service | Delivery Time (est.) | Cost |
|---|---|---|---|
| UK, including Northern Ireland, highlands & islands | Standard Delivery | 1 working day | £16 for one nailgun, plus £8 for each additional nailgun. |
| Channel Islands | Standard Delivery | 1 - 2 working days | 1 to 2 nailguns - £27 3 to 4 nailguns - £42.50 |
| Republic of Ireland | Standard Delivery | 2 - 5 working days | £25 for one nailgun, plus £8 for each additional nailgun. |
All Other Shipping
Please see the following table for delivery times and costs, where free shipping is not applicable;
| Destination | Service | Delivery Time (est.) | Order Value | Cost |
|---|---|---|---|---|
| UK, including Northern Ireland, highlands & islands for orders under £60 | Standard Delivery | 1 working day | Up To £60 | Under 1kg - £5 1kg to 2kg - £7 Over 2kg - £13 |
| Economy Delivery | 3 working days | Up To £60 | Under 1kg - £3 1kg to 2kg - £4.50 2kg to 10kg - £6 Over 10kg - £9 | |
| Channel Islands | Standard Delivery | 1 - 2 working days | Up To £100 | Under 1kg - £5 1kg to 2kg - £7 2kg to 5kg - £16 5kg to 10kg - £18.50 10kg to 20kg - £28.50 |
| £100 - £500 | Under 1kg - £9 1kg to 2kg - £11 2kg to 10kg - £27 10kg to 20kg - £41.50 | |||
| £500 - £1,000 | Under 1kg - £10 1kg to 2kg - £12 2kg to 10kg - £28 10kg to 20kg - £42.50 | |||
| Republic of Ireland | Standard Delivery | 2 - 5 working days | Up To £50 | Under 250g - £5 250g to 500g - £6.50 500g to 1kg - £9 1kg to 2kg - £12 2kg to 25kg - £16 |
| £50 - £100 | Under 500g - £13.50 500g to 1kg - £15.50 1kg to 2kg - £17.50 2kg to 25kg - £19 | |||
| £100 - £200 | Under 500g - £13.50 500g to 1kg - £15.50 1kg to 2kg -£17.50 2kg to 25kg - £25 | |||
| £200 - £250 | Under 500g - £13.50 500g to 1kg - £15.50 1kg to 2kg - £17.50 2kg to 25kg - £28 | |||
| £250 - £300 | Up To 25kg - £31 | |||
| £300 - £400 | Up To 25kg - £37 | |||
| £400 - £500 | Up To 25kg - £43 | |||
| £500 - £750 | Up To 25kg - £58 | |||
| £750 - £1,000 | Up To 25kg - £73 |
Please ensure someone is in attendance to sign for all deliveries, and if any parcel looks to be damaged, this must be made clear to the delivery driver, and noted on the delivery, before signing for it.
On delivery, please check the contents of the parcel carefully, and notify us within 7 days of any damages, shortages or incorrect items.
Returning Faulty, Damaged, Incomplete or Incorrect Goods
Faulty, damaged, incomplete or incorrect goods can be returned, under our guarantee, anytime within 30 days of purchase (This does not include goods that the customer orders mistakenly). For any goods damaged in transit, we must be notified within 7 days of receipt, or we will be unable to accept the return.
To return goods, please click here, or contact us. Please do not return the goods until you hear back from us with instructions.
You will have the choice of receiving a replacement item, up to the same value, or a full refund inclusive of carriage costs. Once we receive the goods back, we will check them over, and if confirmed to be faulty or damaged, we will send the replacement or credit your original payment method within 2 working days.
Returning Unwanted Items
Unwanted items can be returned to us anytime within 7 days of receipt, for a full refund, less carriage costs, and a 20% restocking fee. If the item was originally sent with 'free' delivery, a carriage cost of £5 will be assumed and deducted.
To return goods, please click here, or contact us. Please do not return the goods until you hear back from us with instructions.
Arranging carriage for the goods back to us will be your own responsibility, and at your expense, and we strongly suggest that you purchase a tracked service with adequate insurance, as we will not refund any items that are lost or damaged in transit back to us.
Items must be returned in good condition, with any accessories, fixings or original boxes intact, where applicable.
Once we receive the item back, we will check it over and issue a refund to your original payment method within 2 working days.